The Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”) is a Provincial Act with the purpose of developing and implementing accessibility standards that identify, remove and prevent barriers for people with disabilities in key areas of daily living.
Under the AODA the Accessibility Standards for Customer Service is the first standard developed to become law (Regulation 429/07) which came into force on January 1, 2008. Public sector organizations were required to comply by January 1, 2010; other providers of goods and services are required to comply by January 1, 2012. The objective of the AODA is to make the Province of Ontario completely accessible by 2025.
Source: About the Accessibility for Ontarians with Disabilities Act, 2005
Accessible Customer Service
All employees, contractors, vendors and volunteers of the Lake Simcoe Region Conservation Authority (LSRCA) are required to complete training which includes:
The purpose of the Act:
- How to interact with people with various disabilities
- How to interact with people who may use an assistive device or the assistance of a support person, guide dog or other service animal to access goods and/or services at our offices.
- What to do if a person with a disability is having difficulty accessing services
- Details of LSRCA’s accessibility policy, procedures and practices
The legislation states that contractors, vendors and individuals that LSRCA has contracted to provide goods or services must ensure that their employees are trained on providing accessible customer service. Training can be as simple as reading through our accessibility policy, procedures and practices document.
Multi-Year Accessibility Plan
LSRCA's Multi-Year Accessibility Plan outlines a phased-in strategy to prevent and remove barriers and addresses the requirements of the AODA. The plan will be reviewed and updated at least once every five years.
Multi-Year Accessibility Plan, 2012 to 2021
Self-Certified Accessibility Reports
LSRCA welcomes comments on the provision of goods or services to persons with disabilities. Feedback helps to identify areas where changes need to be considered and ways in which we can improve the delivery of accessible goods and services. You may provide your feedback by telephone, fax, e-mail, in person or in writing. Staff will review you comments and, if requested, a response will be provided in the manner indicated.
In person or in writing to:
120 Bayview Parkway,
Comment cards are available at reception or at the planning counter located at the address above.
LSRCA’s Accessibility Standards for Customer Service - Policy and Procedures are available upon request in alternate formats.
LSRCA will work in conjunction with the requestor to provide documents and feedback mechanisms in an alternative format that takes into account the person’s disability. If you require content in an alternate format, please contact LSRCA by telephone at (905) 895-1281 or by e-mail at firstname.lastname@example.org.
Notice of Temporary Service Disruption
Notice of Service Disruption shall be provided when facilities or services that people with disabilities usually use to access LSRCA’s goods or services are temporarily unavailable or are expected in the near future to be unavailable, in whole or in part.
Notice may be given by posting information in a conspicuous place on the premises, on LSRCA’s website or any other such method as is reasonable in the circumstances.
For additional information on AODA please refer to the resources listed below.